Shipment and Refunding Policies

Shipment Policy

All products will be shipped from 1 to 3 business days after payment has been received.

Please keep in mind that there are still delays due to the exceptional circumstances related to Covid-19.

Shipping & Handling is operated by Potencial Hardcore, S.L. through Correos Express.

Shipping & Handling in Spain::

  • 5,05 € for up to 500 g (including 21% VAT)
  • 9,68 in Europe for up to 500 g (including 21% VAT)

Potencial Hardcore, S.L., uses addresses to make the shipments, but those data are not stored permanently on their servers.

Terms and Conditions of Potencial Hardcore, S.L.

Privacy Policy of Potencial Hardcore, S.L.

Please keep in mind that for shipping to the Canary Islands, Ceuta and Melilla you have to provide your ID number (Spanish DNI or other ID number), as it is mandatory for shipping with Correos and Correos Express.

Refund and Return Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory. Below you will finde the contact information. You can use this formto return items you have bought, but it’s not mandatory.

If you use this option, you will get a receipt that you have sent the form via email.

For returning the product in time, you only have to send the form or the communication within 14 days of receiving the product,

Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. You shall send back the goods or hand them over to us or a person authorised by us to receive the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged. We will let you know if this applies in your particular case.

Paseo de los Olivos, 85 sótano, 28011 Madrid, Spain